Behind our innovative call center services are great people. And we’re all about great people.
We believe that in an industry where up to 70% of costs are attributed to labor, the outsource partner who delivers the best people and manages them effectively is the one that will deliver business efficiencies, productivity improvements and optimal customer service.
That’s why at AsiaTech, Inc. we operate with Open Book Management, or OBM as it has become known. This internationally recognised vital part of our culture has been embedded into our culture since we opened our doors in 2010. Through OBM we encourage all of our employees to understand and participate in our business as influential partners who drive the right outcomes.
So how does OBM benefit you?
- It engages employees and rewards achievement which leads to extraordinary results.
- It creates a team who really understands your business drivers.
- If offers performance-based incentives that drive high quality results for your business.
- It focuses on innovation and continual improvement that leads to a profitable long-term partnership.
The AsiaTech Difference
Our expert knowledge, combined with our passion for customer service, ensures we deliver every single time. Our range of intelligent end-to-end contact centre solutions is built on the key platforms of:
- Best people, practice and tools to deliver optimal outcomes.
- Development of strategic partnerships with each of our clients.
- Choice of location either onshore or offshore, or a combination of both.
- A focus on customer insights to deliver you a competitive edge.
- Sales and service optimisation combined with ongoing innovation.
- Low risk transition to ensure seamless service to your customers.